After-Sales Services
Maintenance
Our Maintenance Department is dedicated to maximizing equipment reliability, performance, and lifetime across all sectors we serve. We offer comprehensive preventive and corrective maintenance services both in our specialized workshops and in the field, covering equipment inside and outside warranty.
Backed by certified engineers and technicians, we provide rapid on-site and off-site diagnostics and repairs using OEM-approved tools and genuine parts. We operate key workshops focused on maintenance and leverage our group’s extensive resources to fulfill after-sales service needs throughout Egypt.
Through tailored maintenance contracts and swift response capabilities, we minimize downtime and ensure uninterrupted operational continuity. With a strong focus on safety, efficiency, and customer satisfaction, we are the trusted partner committed to keeping your operations at peak performance.
Providing dedicated maintenance and support services for all equipment supplied by Orascom Services
Workshop
6th of October Service Center
Located in West Cairo, our 6th of October Service Center spans 25,000 square meters and is staffed by a highly skilled team of over 100 engineers and technicians. This facility is designed to deliver high-quality service and technical support to clients across a broad range of sectors.
The service center includes five specialized workshops equipped to perform major repairs and complete overhauls of heavy machinery, engines, and pumps. A key component of the facility is our local genset packaging division, which manufactures generator cabins and electrical control panels. Using premium components from leading global brands, we assemble custom-built gensets tailored to meet diverse customer specifications and performance requirements.
Gesr EL Suez Service Center
Strategically located in East Cairo, our Gesr El Suez Service Center is dedicated to delivering exceptional after-sales support and technical service. Staffed by a team of experienced and certified technicians, the facility is equipped with advanced diagnostic tools and service equipment, enabling us to carry out precise maintenance, efficient repairs, and reliable technical support across a range of machinery and systems.
CUSTOMER SUPPORT
Pre-Sales Support
Our Sales Team collaborates closely with customers to understand their specific needs and guide them in selecting the most suitable products and solutions. Leveraging their deep industry expertise, the team ensures clear communication, timely quotations, and well-informed recommendations.
Delivery & Commissioning Support
We manage all logistics for our customers, including freight, customs clearance, transportation, and agreed storage periods until delivery at our warehouses. Our technical experts provide comprehensive support throughout the delivery process, including pre-delivery inspections (PDI), equipment setup, commissioning, and installation to ensure everything is fully operating.
After-Sales Support
Our after-sales services encompass expert consulting, preventive and corrective maintenance, and the supply of genuine spare parts—key elements in fostering long-term, successful partnerships with our customers. Supported by dedicated, certified maintenance teams with extensive experience, we proactively address customer needs to ensure optimal equipment performance and minimize operational downtime.
